Honeymoon Couples
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Registry Support
1-858-433-1506
Questions?
M - F 7am - 5pm PST
Winter Hours
Troubleshooting
Guests
I didn't get to fill out/print out my gift card?
Immediately after you purchase, you will have a receipt in your email box that says "Thank you for your order". On the top of that receipt is a link to go back to, complete or print out your gift card.
My card is not printing correctly only the words show but no pictures?
There is a miscommunication between the program and your printer. We have provided two cards for you to print in a word document format. Just download and print the cards from here and you can fill them in yourself. The version you filled out and sent online will still be delivered to the wedding couple's online account.
I click on the "buy gift" button and nothing happens?
  • First, make sure that your pop up blockers are disabled and that your Internet security is not set higher than medium.
  • Second, open up Internet Explorer > Go to Tools > Internet Options > Security > Custom Level . Your level should be medium or lower.
  • Third, make sure that your Privacy is no higher than medium. Go to Tools > Internet Options > Privacy. Your level should be medium or lower.
If that doesn't work, please feel free to call technical support at 858-433-1506 (9am - 9pm, M -F, 10am - 5pm Sat, EST) and we can assist you with your order over the phone.
My credit card is not working?
Please check the error message after the transaction is completed.
  • Make sure you are using a credit card that we accept.
  • Make sure that you are using the billing address associated with that card.
  • Make sure that you are using the correct VAL numbers. There are the last three numbers located on the signature line the back of your card. Your error message will read "CVV2 is invalid" if this is the problem.
I want it to be a surprise?
The couple will know that a gift is purchased immediately, but don't fill in your gift card and they cant see any messages from you. The receipt that you are emailed has a link on the top that never expires, save that email and you can send your gift card message whenever you want the couple to see it.
Couples
My username and password won't work?
Make sure you are typing the EXACT Username when you set up your registry. It is case and space sensitive. If you cannot remember your username/password, click on "Forgot my password" located on the upper right hand corner of the home page and follow the prompts.
It is not working if you do see the log in boxes change to the word "logout".
If it still does not work, there are three things that you can try:
  • First, make sure that your pop up blockers are disabled and that your Internet security is not set higher than medium.
  • Second, open up Internet Explorer > Go to Tools > Internet Options > Security > Custom Level. Your level should be medium or lower.
  • Third, make sure that your Privacy is no higher than medium. Go to Tools > Internet Options > Privacy. Your level should be no higher than medium.
I registered and it won't let me "select" any items to add to my list?
  • First, make sure that your pop up blockers are disabled and that your Internet security is not set higher than medium.
  • Second, open up Internet Explorer > Go to Tools > Internet Options > Security > Custom Level. Your level should be medium or lower.
  • Third, make sure that your Privacy is no higher than medium. Go to Tools > Internet Options > Privacy. Your level should be no higher than medium
I can't find where to add items to the registry list?
Just log in and go to "Edit Registry"; then click on "Choose" to add an item.
I can't see how to delete items from the registry list?
Just log in and to "View Summary"; then click on "Delete" to delete items.
I can't see where to edit my personal account information, change the location, add my paypal information, etc?
We have to change that information in several places, so please send any account information changes to us at libertytravel@eregistrygifts.com Make sure to include your full name.
I can't upload my photos to the wedding website?
Your file size might be too big. Try reducing the size to be 50k or less. You can try using programs like "Snag It" or "Photoshop". If you still can't upload, please email us at libertytravel@eregistrygifts.com.
I can't see where to add my own ideas to the registry? Can I post my own photos on my registry list?
Just log in and go to "Edit Registry" on the top you will see the option (in blue) to "Create Your Own". Due to copyright laws, you can't post photos of your own resort, cruises, etc. there, but we have about 75 photos for you to choose from.
I don't know who bought me what gifts?
Just log in and go to "View Wedding Gifts". There you will see all gift details and you can read your gift announcements.
How do I add multiple destinations?
To have multiple destinations, pick your first destination and choose items. Then, send the next destination to libertytravel@eregistrygifts.com We will switch it out and then you can add items from that destination. You can have a list as long as you want with as many destinations included. However, the top of your registry will reflect one location. Always make sure to give us your full name when making changes.
I am from another country and cannot enter my address information?
Please enter what you can; then, email us any other details at libertytravel@eregistrygifts.com and we will change your files as needed.
Why isn't the money showing up in my bank account?
The gift funds do not automatically go over. They are available by request anytime by emailing libertytravel@eregistrygifts.com If we do not hear from you, we send them 5 days before the wedding. (Some people like to save it up so they don't spend it!) They are sent either by PayPal or check using regular US Mail.
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